Technical Support

Fast, efficient phone support:

• Get  help from experienced technical representatives. Phone calls are normally returned within 8 hours.
• Get "hands-on" support: Our representatives can log in remotely to your system and fix issues with you, just as if they were standing in your shop.
• Standard Hours: 8 am - 5 pm (Eastern Standard Time)

E-mail Support:

• TMPSupport@WatchCaptain.com  response normally within 4 business hours.

Comprehensive hardware support:

Our experienced Systems Support team can guide you through issues regarding:

• The Marina Program product setup.
• Integration with printers and other hardware.

Fee-based Professional Services & Consulting:

Watch Captain Professional Services also allows you to customize the level of support you receive to meet the challenges in maximizing your effectiveness with your Marina Management System. Our marina industry professionals are available to assist you with a variety of fee-based professional consulting services. With our professional services offerings, we can help you get the most from your Watch Captain software and your business!

Training:

Maximize the power of your Watch Captain software. With Watch Captain software training, you'll learn how to take full advantage of your system's many features. Whether you want customized, individual instruction in your location or a fast online tutorial, our flexible, effective training options help you get the most from your investment.

On-site Training:

Customized, hands-on training at your location covering the program features that have the greatest benefit to your business.

Live, Online Training:

• Internet classes taught in real time by qualified Watch Captain trainers.
• Computer monitors become a virtual classroom, where students can follow the instructor's every mouse click.
• Peer learning environment, with employees from dealerships across the country.