Technical Support

While every software system is designed to run smoothly, it's reassuring to know that you can get help quickly when unexpected issues surface. Accessible five days a week via a toll-free 888-number, fax, and e-mail, WatchCaptain's technical support is dedicated to your success with our products and services.

Also available is 24/7 access to our TMP User Portal which is currently more then 200 users strong, from the portal you can find answers to your questions, download software updates, documentation including comprehensive manuals, in addition we use the portal to keep you up to date with the latest TMP news.

Fast, efficient phone support:

Get help from experienced technical representatives. Phone calls are normally returned within 8 hours.
Get "hands-on" support: Our representatives can log in remotely to your system and fix issues with you, just as if they were standing in your shop.

E-mail Support:

TMPSupport@WatchCaptain.com

Comprehensive hardware support:

Our experienced Systems Support team can guide you through issues regarding:

The Marina Program product setup.
Integration with printers and other hardware.

Fee-based Professional Services & Consulting:

WatchCaptain Professional Services also allows you to customize the level of support you receive to meet the challenges in maximizing your effectiveness with your Marina Management System. Our marina industry professionals are available to assist you with a variety of fee-based professional consulting services. With our professional services offerings, we can help you get the most from your WatchCaptain software and your business!

Training:

Maximize the power of your WatchCaptain software. With WatchCaptain software training, you'll learn how to take full advantage of your system's many features. Whether you want customized, individual instruction in your location or a fast online tutorial, our flexible, effective training options help you get the most from your investment.

On-site Training:

Customized, hands-on training at your location covering the program features that have the greatest benefit to your business.

Live, Online Training:

Internet classes taught in real time by qualified WatchCaptain trainers.
Computer monitors become a virtual classroom, where students can follow the instructor's every mouse click.
Peer learning environment, with employees from dealerships across the country.